Client support

Something not working? Call us.

This page is for businesses we've built for. Not a client yet? Start here.

Support line

Monday to Friday, 7am to 5pm. Out of hours, leave a message and we'll call you back as soon as we can. Covers anything we've built, and anything built in-house that we look after.

Email support

Best for anything that isn't urgent, or that needs a screenshot. We'll reply as soon as we can, usually within a few hours.

Raise a request

Tell us what's happening and how urgent it is.

Urgent? Ring the support line. It's faster.
Out of hours

Leave a message. We'll call you back as soon as we can.

Your quarterly plan

Agreed a quarter at a time. Reported every week.

PlanDays a monthSuits
2 daysTwoThe support line, keeping what we've built running, and one or two small wins a month
4 daysFourSteady progress through your Roadmap list, with a new automation most months
8 daysEightSeveral teams at once, or a bigger build done in monthly pieces

At the start of each quarter we agree what gets built, the days for each job and the saving it should deliver. Days can move within the quarter, and any left at the end of it don't carry over. Plans are billed monthly, with a three-month minimum. After that you can move up or down a plan, or stop, and what we've built keeps running on upkeep.

An operations manager and a visitor tick through a list on the warehouse mezzanine